To download the full printable version of our Terms and Conditions in PDF format please click here
TERMS AND CONDITIONS OF HIRE
Big Day Buses (hereinafter known as The Company) and the person making the
booking (hereinafter known as The Hirer) will form the parties to the terms and
conditions of hire. It will be deemed that The Hirer accepts responsibility for every
person in his or her party and fully agrees to the terms and conditions of hire as
follows:-
1. All bookings must be pre-booked only and must be confirmed in writing, with a
non refundable deposit paid.
2. In the event of cancellation by The Hirer any deposit paid would be forfeit.
3. Payment in full must be made no later than 30 days before the Hire period. No
refund will be made of monies paid after this time.
4. Late bookings can be made with immediate payment, dependant upon vehicle
availability. The Hirer and his/her party will not be allowed to board a vehicle until
full payment has been made
5. The Company does not accept responsibility for adverse weather conditions, or acts
by other persons or organisations which may impact adversely on the hire period.
although we will do all we can to maintain appropriate standards despite difficulties
not caused by ourselves.
6. Whilst every effort will be made to maintain the serviceability of the vehicles,
responsibility cannot be accepted for mechanical, electrical or material breakdown
whatsoever. In this unlikely event, every effort will be made for the immediate repair
to the vehicle so that the journey can continue, or where possible The Hirer will be
transferred to another vehicle(s) to enable the journey to continue. Any reasonable
extra cost incurred will be borne by The Company, or refund given at the Company’s
discretion.
7. In the event of conditions referred to in 5 or 6 or any other breakdown and or
accident, no responsibility will be accepted for missed connections and or functions,
howsoever caused.
8. In the event of a breakdown or accident to the vehicle, booked prior to the date of
the booking, every effort will be made to supply an alternative vehicle(s) at the
Company’s discretion. If this is not acceptable to The Hirer a refund will be made of
moneys paid.
9. The Company reserves the right at any time to change/replace/renew the vehicle(s)
booked or advertised in order to maintain The Company’s high standards.
10. The consumption of food/food products or drink is not permitted unless authorised
by the company and NO SMOKING is allowed in the vehicles.
11. The Hirer shall be fully responsible and liable for any damage caused both inside
and outside the vehicles(s) by The Hirer or any member and his/her party, howsoever
caused. This includes incitement to ANY third party which results in damage to the
vehicle or its contents. The Hirer will agree to be liable for the total retail cost of the
repair and The Company will determine the location of the repairer. In addition, The
Hirer will be liable to pay to The Company a fixed daily rate (determined by The
Company) whilst the vehicle is out of commission for such repairs, plus any further
incurred losses such as lost bookings.
12. The Company can at no time take responsibility for The Hirer’s or any member of
his/her party’s possessions used or left in vehicles. The Hirer must ensure all
possessions belong to the Hirer or any of his/her party are removed at the end of each
period of hire. Employees of The Company cannot hold/store/safeguard any items left
in this way.
13. The Company or its representative(s)/employee(s) reserves the right to refuse
entry to the vehicle(s) or to any person(s) they deem unfit, for whatever reason, and
can refuse to continue the journey if any person(s) behave in a manner which may be
detrimental to any other person or the vehicles and its contents. In this event no refund
of monies paid will be given.
14. The Hirer will levy a £100.00 valeting charge if the vehicle(s) are misused
through food, drink or illness or the retail cost if in excess of this amount to rectify
said damage caused.
15. Any extra requests or alterations to the booking (i.e. additional pickup points,
change of venue causing extra mileage, or time not made at the time of
booking/confirmation cannot necessarily be accepted, although every effort will be
made to meet these requirements and they may incur further charges.
16. Once a booking is made and confirmed, the price quoted to The Hirer will not be
changed unless The Hirer wishes to make alterations to the booking. Only in the event
of fuel prices rising dramatically or for road charging and use of toll roads will we
have to charge extra, the Hirer will be notified should this be the case.
17. Hire time will be deemed to have started at a time agreed beforehand by both
parties.
18. Due to insurance restrictions/licensing authorities our vehicles have been
designated NON SMOKING. Any infringement of this policy will render the rental
invalid and monies paid will be forfeited and the rental terminated immediately.
19. Any overrun of booked time due to alterations made on the day of hire must be
paid for at the time of the rental in cash (full hours only).
20. The Company may take photographs at your event, and we may use them on our
website or promotional material. If you object to this, would you please advise us at
the time of booking.
21. The company will not be responsible for late or missed connections due to traffic
congestion en route to your destination which are out of our control. We will always
do everything we can to find an alternative route.
22. Please note that we abide by the child car seat laws, your wedding is a planned
journey so if your child is required by law to use a child seat then they must do so in
any hired car. The Hirer will be responsible for the supplying and fitting of the seats
to satisfy the safety of the child. Where seat belts are not available any child under the
age of 3 years can NOT travel in the vehicle. If seat belts were not fitted at the time of
manufacture then you are not required to wear them, however this is not considered a
safe way to travel. This website offers information regarding child safety
http://www.childcarseats.org.uk
23. By making a booking, The Hirer has entered into a binding contract with The
Company. The Company’s discretion will be exercised by the Directors of The
Company in respect of all matters concerning The Company at all times.
It is always advisable to have a back up plan should the worst happen on your
wedding day for any vehicle you may have booked. Check that you have a friend,
relative or neighbour available to take you to your ceremony 'just in case'. Keep local
taxi firms phone numbers to hand and consider taking out wedding insurance.
